GAUGE
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Warranty Information
REPAIRS
In the unlikely event that you experience a problem with a Gauge product, please contact us via email at support@gauge-usa.com.  

Gauge Precision Instruments guarantees that your purchase will be free of any defects in materials or workmanship.  With normal use all Gauge products will give you years of trouble free operation.  If an instrument should fail due to defects in materials or workmanship, we will replace it or repair it free of charge for a period of three (3) years from the original date of purchase.  Any repair or replacement of a Gauge product does not extend the Warranty.  

If your instrument is under warranty, simply fill out the online SERVICE REPAIR FORM (below), print it and send it to us along with your repair and a copy of the original purchase receipt. Gauge Precision Instruments will either service or replace the product (at our option) free of charge.  In order to get your request into our system, you will need to click on one of these links and complete the checkout process:

ECM-47 WARRANTY REPAIR • CLICK HERE
ECM-87 WARRANTY REPAIR • CLICK HERE 
ECM-84 WARRANTY REPAIR • CLICK HERE
ECM-80 WARRANTY REPAIR • CLICK HERE
If your instrument is out of warranty or has been damaged, simply fill out the online SERVICE REPAIR FORM (below), print it and send it to us along with your repair.  Gauge Precision Instruments will either service or replace the product (at our option) for a nominal service fee.  In order to get your request into our system, you will need to click on one of these links and complete the checkout process:

ECM-47 REPAIR $189 plus shipping • CLICK HERE
ECM-87 REPAIR $  89 plus shipping • CLICK HERE 
ECM-84 REPAIR $  69 plus shipping • CLICK HERE
ECM-80 REPAIR $  39 plus shipping • CLICK HERE

When shipping your item to us, please retain the tracking number and request a Delivery Signature Confirmation as we can not be responsible for items that are not received.  Postage is non-refundable.

Warranty and other repairs must be sent to:
Gauge Precision Instruments, Inc.
Customer Service & Repair
146 Kensington Dr
Florence, Alabama 35633

If you need further information, you may contact us by email support@gauge-usa.com. 

CLICK HERE FOR THE SERVICE REPAIR CORRESPONDENCE FORM
SPECIAL NOTE:
PLEASE take the time to check all cables & connections before sending in your Warranty repair!
Most warranty repairs we receive are the result of bad cables or other hardware issues.  For this reason, we do charge an initial fee to cover the cost of return postage.  If we determine your item has a defect in materials or workmanship, we will promptly refund those shipping fees.  

REFUNDS & RETURNS
Please note:  Refunds are strictly limited to 30-DAYS from the date you receive your item*.  The item must be in its original, undamaged condition; it must be free of odors, in it’s original packaging and in resalable condition or no refund will be issued.  All returns must be approved in advance.  When you receive your return authorization, print a copy of the email and include it in the package.  

When shipping your item to us, please retain the tracking number and request a Delivery Signature Confirmation as we can not be responsible for items that are not received.  Postage is not refundable.

Returned items must be shipped to:

Gauge Precision Instruments, Inc.
Authorized Customer Return
3729 Becontree Pl
Oviedo, Florida 32765

A 15% restocking fee will be charged on any un-opened item.  

A 25% restocking fee will be charged on any opened item.  This includes microphones, shock mounts, cases, power supplies, cables, etc.
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